Terms and Conditions
Monday 21st, May
IMPORTANT STATUTORY NOTICE Subject as may here is after be provided to the provisions of Section 55 of the Sale of Goods Act 1893 as amended and by Section 40 of the Sale of Goods and Supply of Service Act, 1980, nothing herein will affect or prejudice the right of a customer as defined by the Act as provided by section 12,13,14 and 15, of the Goods Act 1893 as amended and by section 39 of the sale of Goods and Supply Services Act 1980.
TERMS AND CONDITIONS OF SALE - Bolton Print Ltd - boltonprint.ie
1. ACCEPTANCE OF ORDERS:All orders submitted through our website are confirmed by a confirmation number after submission, no order should be deemed to be received without this confirmation number. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept certain orders or delivery to certain countries.
2. CURRENCY:Prices quoted are in Euro, all payments are to be made in Euro. (Your credit card providers will charge for the order in your local billing currency).
3. PAYMENTS:You may pay for your order online or over the telephone +353-1-8823052 by Visa, MasterCard or Laser etc.You may also pay by cheque/postal order, made payable to BOLTON PRINT LTD, and forwarded to Bolton House, Aughrim Lane Business complex, Aughrim Street, Dublin 7, Ireland. No work whatsoever including all email or paper proofs will commence until full payment has been made(Full payment is non refundable).Customers are always welcome to call to our store in person to place their memorial order,which will be subject to our in store prices. Free proof or proofs are only released to the customer on receipt of full payment to Bolton Print.Once an order has been submitted online the credit/debit card used during the transaction will automatically be debited for the full amount.In certain circumstances we will accept a deposit with the remaining balance debited on the day of proof approval by the customer.By agreeing and accepting our terms & conditions the customer automatically authorises Bolton Print to carry out this transaction.(Deposits are non refundable).A manual handling fee of 3.2% will be applied on all credit cards when paid for in store.
4. DELIVERY: Delivery periods quoted are from receipt of approved artwork or receipt of initial order . Any item quoted or represented for delivery or dispatch, or the carrying out of any work is given only as an estimate but in the belief that it can be kept. Nevertheless neither boltonprint.ie not its agents or servants, shall be under any liability for any delay or non delivery howsoever the same shall be caused.(See delivery page).
During certain winter months our delivery service may be suspended due to weather conditions that are outside of our control.Free delivery will be offered from time to time and cannot be used inconjunction with any other promotional offer whatsoever..
5. RETENTION OF TITLE:Title to the goods sold shall not pass to the customer until paid in full but once delivered shall not be returned except with previous written consent of Bolton Print. All artworks, origination, logos, discs, etc created by boltonprint.ie for the customer remain the property of Bolton Print.The URL boltonprint.ie will appear on all completed printed products when any or part of our material such as wordings,verses,gallery images etc are used. All goods not collected from boltonprint.ie premises within 60 days from due date will be disposed of accordingly. Under normal circumstances, goods must be paid for prior to dispatch. If for any reason, goods are agreed to be shipped prior to clearance of payments,title in the goods shipped belongs to BOLTON PRINT LTD until payment in full by the customer.
6.:RISK in the goods shall pass to the customer upon delivery to the customer or his/her representative or nominee at Bolton Print premises or nominated address at or to An Post or any carrier, and any such carrier shall be deemed to be the agent of the customer. We will not be held responsible for items such as photos or items etc sent by the customer to boltonprint.ie by letter post or any other method or by third party which are lost before they get to our premises. Items of high sentimental value etc,should be sent via registered post or delivered in person to our premises.
7. EMERGENCIES: In the case where urgency or other factors occur, which require boltonprint.ie to use its initiative in approving artwork or otherwise acting on behalf of the customer it will act according to its knowledge of the wishes of the customer but shall have no liability to the customer what so ever boltonprint.ie acted.
8. VAT is included and is charged only on sales to residents of the EU making personal purchases. If a valid EU VAT number is provided at the time of ordering,goods will be shipped to non-Irish residents of the EU net of VAT. All purchases made by customers outside the EU are charged with VAT. Telephone 01 8823052 for further details.
9. SAMPLES:Memorial printed samples are submitted free of charge and dispatched within the Republic Of Ireland only .
10.COLOURS/PHOTO : Orders are subject to normal colour deviations in digital printing,Materials and printed colours/photos will be matched as closely as reasonably possible(Important note:We can only reproduce high quality photo(s) where the photo(s) supplied by the customer are of equal high quality(min resolution of 300dpi).When a photo(s)needs to be scanned in order to be printed on a product selected by the customer,it will be matched as close as possible to the original. We will not be held responsible for poor quality photo(s) which have been uploaded or supplied by the customer to Bolton Print resulting in poor quality prints. Bolton Print is not oblidged to remove red eye or any background objects or backgrounds if a photo supplied by the customer contains same unless requested to do otherwise,a minimum charge will apply accordingly.The customer should determine whether the quality of their photos are suitable for reproduction before submitting same.While we endeavour to return all hard copy photographs(s)or artwork supplied by the customer on completion of their printed memorial order, we cannot guarantee same due to the high volume of work that is processed by our art room department at any given time. The customer should ensure that they have suitable copies reproduced from their original photos.A minimum charge of 25 euro will apply per product when a photographic image which belongs to the customer is supplied as a background. Additional photographs of the deceased will incur an extra charge per printed product.
11. PRICE VARIATIONS: The Contract price is subject to unforeseen substation. All increase in costs of Materials, currency fluctuations, rise in transport costs or any other major influence on the cost to Bolton Print of goods contracted for and may be increased by Bolton Print without any prior notice to the customer.
12. JURISDICTION: This contract has been made with boltonprint.ie(Head office,Dublin,Ireland) and shall be deemed to have been so made. DUBLIN AREA COURTS SHALL HAVE JURISDICTION in relation to any disputes arising.
13. VIS MAJOR: In the event of war, riot, civil disturbances or other major forces outside the parties rendering it impossible or impractical for boltonprint.ie to complete the contract boltonprint.ie may at its option repudiate this agreement by writing to the customer by email.
14a. ARTWORK: The cost of artwork, blocks and all standard origination is included in our online price, however any extra design required by the customer,create your own products,Dual photo products or artwork/layouts required indifferent to our standard format will be charged accordingly. For all orders of keyrings or enlarged photos of 4 or less an artwork charge of 20 euro will be applied unless the initial order is accompanied by In memoriam cards and or bookmarks and or wallet cards and or acknowledgement cards.A once off scanning charge of seven euro will apply for all new keyring photographs.(Price is per photo)
14b. PROOFING: When artwork has been approved, the responsibility rests with the customer to ensure that the design/text/spellings and copy are correct.It is also the responsibility of the customer to ensure that all their spelling(s)and information completed & supplied by them to boltonprint.ie online,by email or by letter post are correct before submitting for printing,
14c. If copyrights unknown to Bolton Print are infringed to meet customers instructions this is the customers responsibility and shall indemnify boltonprint.ie in respect of all actions, proceedings, claims or costs, loss or damage or expense suffered by boltonprint.ie in respect thereof. All artworks etc, will be archived for a period of 12 months from date of origination. A free colour proof or proofs refers to proofs sent via email(PDF)and are free of charge. All colour paper proofs which are requested by the customer will be charged at 10.00 euro per proof
14dA. All artwork is carried out from the instructions provided by the customer to Bolton Print Centre on the day of ordering or from receipt of completed order form and all proofs are created and designed from these instructions. If any redesign, major alterations or extra additions (photos) etc, other than spelling mistakes caused in the design process are required in anyway whatsoever by the customer an extra charge will apply accordingly as additional computer time has to be allocated.
(Changes can be made prior to the time of the customer receiving their proof only if the artwork was not started by our artwork department)
A spelling mistake does not constitute extra words or any additions being added by the client which they had previously forgot to include with their original order.(this only applies prior to the time the client receives their proof(s)from our artwotk department).CHANGING YOUR ORIGINAL DESIGN AFTER RECEIVING YOUR PROOF,PRICES FROM 40.00 EURO(PRICE IS PER INDIVIDUAL PRODUCT)
15. INTERPRETATION: In the case of any conflict between any of these general conditions and any especially agreed conditions the latter shall prevail.
16. SPECIAL OFFERS or Other: boltonprint.ie reserves the right to change or withdraw any price, promotional or special offer at anytime without any prior notice to the customer. Our special offer for keyrings, enlarged photos and free delivery only applies when in memoriam cards and or bookmarks and or wallet cards are ordered online,it does not apply when acknowledgement/Thank you cards are ordered on there own.Special offers have no cash value in any way whatsoever.We do not offer any specials during certain months throughout the year.
17. CANCELLATIONS: Once orders are submitted and paid for by the client,a strict non refund policy applies if the client decides to cancel their order.(Applies to when a deposit is received from the customer)If for any reason the order is cancelled by the client after the artwork has been designed and after a proof has been sent, a cancelation fee will be applied to cover any loss suffered by Bolton Print as a result of their actions.
18. CONFIDENTIALITY: We strictly undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential.
19. OPENING TIMES: Customers who call to our store without a prior appointment may be subject to a long delay until a customer adviser is available to deal with their query.
20. ALL INFORMATION and layouts including religious & photographic images used for and by boltonprint.ie are copyright and prohibits any persons, company or otherwise from copying same in any form whatsoever. Dublin area courts(Irl)shall have jurisdiction.
21. CUSTOMER SUPPORT TIMES: While we endeavour to answer all telephone calls made by the customer to boltonprint.ie during office hours same cannot be guaranteed.All telephone calls where the customers leaves their telephone number and a contact name will be returned at our earliest convenience.
22. ALL CHRISTIAN/SURNAMES and deceased photos of person(s)used to display our sample memoriam,wallet,acknowledgement cards,bookmarks or any other related items are fictitious and do not refer to any person or persons in particular.
CREDIT CARD SAFETY - For your added safety and security Bolton Print requires that you enter your verification code (CVC) which is sent to us separately when paying via credit card.
The CVC code is the last three-digit number which appears on the signature panel
on the back of all Visa and Mastercard cards. See below for sample.
Credit card orders that do not include CVC codes will not be processed.
Visa/Mastercard
(Black coloured text) - THE CVC NUMBER OF YOUR CREDIT CARD.